Malwamall Return and Refund Policy: Ensuring Your Freshness Guarantee

At Malwamall, we are deeply committed to delivering the freshest fruits and vegetables straight from our procurement centers to your home in Indore. We meticulously select and pack each item to ensure it meets our high standards of quality. However, we understand that sometimes, despite our best efforts, issues can arise. Our return and refund policy is designed to be fair, clear, and prioritize your satisfaction with our perishable goods.

Our "Check at Delivery" Philosophy: Your First Line of Quality Assurance

Given the delicate nature of fresh produce, we strongly encourage you to inspect your order thoroughly at the time of delivery. This is your immediate opportunity to verify the quality, freshness, and accuracy of the items against your invoice.

If, upon delivery, you notice any of the following, please bring it to the attention of our delivery personnel immediately:

• Damaged or Spoiled Produce: Items that are visibly bruised, rotten, crushed, or otherwise unfit for consumption.

• Incorrect Items: If you received a product that is different from what you ordered (e.g., apples instead of oranges).

• Missing Items: If an item listed on your invoice is not present in your delivery.

Our delivery team will make an on-the-spot assessment. For eligible issues, the item will be taken back, and your final invoice will be adjusted accordingly, or a refund for the specific item will be processed.

Post-Delivery Concerns: When to Reach Out

While we highly recommend checking at delivery, we understand that sometimes issues might only become apparent shortly after. For any quality concerns discovered after delivery, but within 2 hours of receiving your order, please contact our customer support team immediately.

To help us resolve your concern swiftly and efficiently, please provide:

• Your Order ID.

• A clear description of the issue.

• Photographs of the affected product(s) (this is crucial for perishable items).

Our team will review your request. Given the perishable nature of our products, we typically require such concerns to be reported within this narrow window to assess the issue accurately and prevent misuse.

Eligibility for Return/Refund

We will consider returns or offer refunds under the following conditions:

• Product Quality Issues: If the fresh produce is found to be spoiled, significantly damaged, or of unacceptable quality upon delivery or within the 2-hour post-delivery window (with photographic evidence).

• Order Discrepancies: If incorrect items were delivered or items were missing from your order.

• Weight Discrepancy Beyond Permitted Variation: While a 5% variation in weight is acceptable (as per our privacy policy), if the delivered quantity significantly deviates beyond this, we will address it.

Items not eligible for return or refund include:

• Products that have been partially consumed, cut, cooked, or otherwise altered after delivery.

• Products where the quality issue is reported beyond the stipulated 2-hour window.

• Concerns arising from a change of mind after accepting the delivery.

• Minor variations in size, shape, or color that are natural characteristics of fresh produce and do not affect its quality.

Refund Process

Once your return or refund request is approved, the refund will be processed to your original payment method within 3-5 business days. You will receive a confirmation once the refund has been initiated.

How to Initiate a Return or Raise a Concern

For any immediate concerns upon delivery, please speak directly to our delivery personnel.

For post-delivery issues within the 2-hour window, please contact Malwamall Customer Support via:

• Phone: [Insert Malwamall Customer Service Phone Number Here]

• Email: [Insert Malwamall Customer Service Email Here]

Please have your Order ID ready for faster assistance.

Malwamall is dedicated to your satisfaction and the freshness of your produce. This policy ensures that any genuine concerns are addressed promptly and fairly, reflecting our commitment to quality service in Indore.